Kamran Zakir

UX/UI & Product Design Leader | Crafting Human-Centered Digital Experiences

Summary

I am an Australian-based Senior UX, UI, and Product Designer with over 16 years of experience leading human-centered digital transformations. I specialize in creating innovative, scalable, and accessible design solutions that drive user engagement and achieve business objectives.

My work spans industries such as finance, government, and technology, collaborating with top organizations like SERV, Connective, QSR, and AusNet. I am adept at blending strategic insight with design execution, leveraging design systems, data-driven insights, and collaborative workshops to deliver seamless experiences across platforms.

Industries

Health Tech

Government & Public Sector

Financial Services

Utilities & Energy

Enterprise SaaS

Digital Agencies

Private Enterprise

Skills & Tools

Core Skills

Research & Analysis

Qualitative & Quantitative Research
User Interviews, Surveys, & Ethnographic Studies
Competitor Analysis & Market Research
Data Synthesis & Insight Generation

Experience Design

User-Centered & Human-Centered Design (UCD & HCD)
Persona Development & Journey Mapping
Wireframing, Prototyping, & Usability Testing
High-Fidelity UI Design & Responsive Mobile-First Design
Accessibility (WCAG 2.1+ Compliance) & Inclusive Design

Design Systems & Collaboration

Creation & Maintenance of Design Systems
Style Guides & Component Libraries
Agile & Scrum Methodologies
Stakeholder Management & Cross-Functional Collaboration

Leadership & Strategy

Team Leadership, Mentoring, & Coaching
Design Thinking & Creative Problem Solving
Product Roadmapping & Lifecycle Management

Tools & Technologies

Design & Prototyping

Figma, Sketch, Adobe XD, InVision, Zeplin, FigJam

Creative Tools

Adobe Creative Suite (Photoshop, Illustrator, InDesign), Affinity Studio

Collaboration & Workflow

Jira, Trello, Miro, Confluence

Analytics & Testing

Google Analytics, Optimizely, Hotjar, UserTesting.com

Web Development Basics

HTML, CSS, JavaScript

Case Studies

Here are a few case studies of my recent projects I have worked on.

Transforming On-Site Reporting:

How I Reimagined Site Assure 2 into a Field-First, User-Centred Tool for MRPV

This case study outlines my work redesigning Site Assure 2 at MRPV, addressing low adoption, field constraints, and data quality challenges. It highlights how a mobile-first, accessibility-driven approach improved accuracy, speed, and real-world usability for surveillance teams operating in high-risk environments.

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Revolutionising Property Transactions:

How I Transformed LANDATA into a User-Centered Platform for All Victorians

This case study details my journey in redesigning LANDATA at SERV, tackling user frustrations, implementing an accessibility-focused design system, and crafting seamless experiences that empower both first-time buyers and industry professionals. Explore the insights, challenges, and outcomes of this transformative project.

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Revolutionising Mortgage Broking:

Redesigning Connective’s Client Centre to Simplify Loan Applications

Discover how I led the user-centered redesign of Connective’s Client Centre, transforming a complex and frustrating loan application process into an efficient, accessible, and intuitive platform for mortgage brokers and their clients. Explore the research, design innovations, and measurable outcomes that drove this success.

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Reimagining Power Connections:

Transforming AusNet’s Application Process into an Intuitive Digital Experience

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Modernising Election Management:

Redesigning VEC’s EMS for Flexibility and Efficiency

Explore how I spearheaded the redesign of the Victorian Electoral Commission’s 19-year-old Election Management System (EMS). Through stakeholder workshops, user research, and high-fidelity prototyping, we transformed a rigid, developer-dependent system into a user-friendly, modular application that empowers stakeholders to manage critical electoral data independently and efficiently. Dive into the collaborative journey and impactful results of this transformation.

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Revitalising Britax’s Online Experience:

Engaging Parents and Driving Sales

Discover how I led the transformation of Britax’s digital presence to address declining website engagement and sales. Through a combination of user research, analytics, and stakeholder collaboration, we uncovered key issues and reimagined the website with responsive design, improved information architecture, and user-centered features. Explore the impact of this redesign, which doubled user engagement and positioned Britax for a future in direct-to-consumer sales.

Read Case Study

Let’s Create Something Amazing Together!

Feel free to reach out via phone at +61 402 921 719 or email me at chkamran_zakir@yahoo.com.

Connect with me on LinkedIn. Read my articles on Medium.