To comply with my non-disclosure agreement, I have omitted confidential information in this case study. All information is my own and does not necessarily reflect the views of VEC.

Note: Most of the illustrations and images have not been shared due to sensitivity and nature of data.

The team

This project was the result of a team collaboration project I completed with business analysts, system architects and the development team.

The Challenge

EMS (Election Management System) was initially developed over 19 years ago and was still being used at VEC. Needs of the business changed with the passage of time. Adding, editing and removing items, electorates, voting centres, resources, etc. could only be done by the development team.

Old VEC System.

(blurred)

Research

Listen to learn (Workshops)

Alongwith the business analysts I hosted workshops with the skateholders to discover the problems currently being faced.

Stakeholders demonstrated how they were currently using the system and how it was not doing the job. Stakeholders had to save some of the information on separate excel sheets and word documents as the current system did not have the correct functionality.

My Role

As a UX/UI Specialist my role was to research the best solution for the development of new EMS application.

My main tasks included project research, stakeholder management, user interface design, prototyping, user testing, hand over to the development team and negotiation with all the stakeholders.

Concept & Design

I started with pen and paper and ended up with a high fidelity user interface. I used Figma for UI and prototyping. The working prototypes were good enough for the user testing and feedback.

Design to Product

After further refining, we had our solution. The final design was then handed over to the development team. Figma was used for the handover.

I worked side by side with the development, QA and UAT teams to ensure the best user experience is delivered.

Final Solution

EMS project was divided into seven modules (areas). The development of all the modules is going to take 10 months. As on late July 2019, two of the seven modules have been developed and launched while the third one is in production.

The business found the solution very intuitive and easy to use.

Prototyping one of the modules.

Application used: Figma

The Business Said

The module does not need a user manual to understand.

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The ease of use and the freedom is a light year better than the old one.

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Thank God, we do not need to wait for weeks to update resources and other critical data.

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UX Case Studies